Q: Does the Stay Well Shop offer free shipping?

*Free ground shipping for all orders over $100 (excluding mattresses)
*Additional fees apply for Alaska and Hawaii

Q: Does the Stay Well Shop ship to any address?

The Stay Well Shop cannot deliver to any PO Box (Post Office), APO (Army Post Office), FPO (Fleet Post Office) or US Territory address. At this time we do not offer international shipping.

* If you have any shipping questions, please contact us.

Q: What is the Stay Well Shop return policy?

All items on the Stay Well Shop are FINAL SALE and are not eligible for return, refund, or exchange.

However, if upon receipt your item is damaged or defective, please contact our Customer Service within thirty (30) days of delivery, so we can work with you to get you a replacement. You can contact us via our online form or email us at contact@staywellshop.com

To view our Return Policy, please click here.

Q: What is the Stay Well™ Mattress return policy?

As all purchases of the Stay Well Mattress & Pillow are now made directly with the manufacturer Essentia, please contact Essentia directly for any mattress and pillow return and warranty inquiries. Details on Essentia policies can be here: Essentia Refund Policy. 

Q: What type of maintenance is required for my Rabbit Air purifier?

Based on 24 hour usage and average indoor air quality, we suggest that you clean the permanent Pre-Filter and Air Quality Sensors at least once every 3 months. For more information on Rabbit Air Purifier maintenance, please click here.

Q: How often do I have to replace the filters in my Rabbit Air purifier?

Based on 24 hour use and average indoor air quality, we suggest that you replace the Medium filter, BioGS HEPA filter, Customized filter and Charcoal-Based Activated Carbon filter once a year. These 4 filters come in our Filter Replacement Kit. The Pre-Filter is permanent and does not have to be replaced.

Q: How do I clean the sensors on my Rabbit Air Purifier?

To clean your Rabbit Air sensors, please open the particle sensor cover on the right side of your air purifier. Using a damp cotton swab, gently clean and dry the lens and the dust inlets and outlets. We recommend cleaning your particle sensor every 3 months.

Q: How does the Rabbit Air come in and out of sleep mode?

In order for the Rabbit Air to go into sleep mode, the light sensor must detect a constant period of darkness.  To leave sleep mode, the light sensor must detect enough intensity of light for a set period of time. Whether the Rabbit Air can come out of sleep mode may vary depending on the type of light (natural sunlight vs florescent lighting) and how intense/direct the light is.

Q: Does the Rabbit Air MinusA2 emit ozone?

The MinusA2 has been tested to comply with the ozone safety requirements set forth by California Air Resources Board, which means the ozone emission concentration limit is less than 0.050 parts per million.

Q: What is the ideal surface for the Stay Well™ Mattress?

The ideal surface for a Stay Well™ Mattress is a flat, rigid, breathable surface. A slatted bed or a foundation with a flat breathable surface is ideal.  Box springs will interfere with the contouring support our natural memory foam mattresses provide, especially if they have any wear and the surface is not flat.

Q: What material is the mattress made of?

The Stay Well™ Mattress encompasses 3″ of patented Natural Memory Foam molded quick response layer, 1” of patented Natural Memory Foam posture support layer and 6” of compressed organic cotton.  In addition, the mattress cover features unbleached organic cotton that is durable, breathable and removable for easy cleaning and dovetailed cotton fabric on the bottom to prevent shifting.

Q: How is the 3” quick response Natural Memory foam layer created?

The 1” of posture support natural memory foam and 6” compressed organic cotton layer are adhered together with GREENGUARD Certified adhesives and placed in the mold.  Next, the foaming machine pours in the high density natural memory foam into the mold, covering the top and sides like icing on a cake.  After a heating process, the mattress goes through a 7 day curing process.

Q: Are there chemical fire retardants in the Stay Well™ Mattress?

The Stay Well™ Mattress does not contain any flame retardant chemicals.  Instead the Stay Well™ Mattress is wrapped in Kevlar, the same material used in bullet proof vests.

Q: What types of adhesives are used to adhere the Natural Memory Foam posture layer to the compressed cotton layer?

The Stay Well™ Mattress uses GREENGUARD Certified adhesives by SIMALFA.

Q: Where is the Stay Well™ Mattress manufactured?

The Stay Well™ Mattress is manufactured in Canada.

Q: How should you wash the Stay Well™ mattress cover?

The mattress cover should be machine washed in cold water with mild detergent and no bleach.  The cover should be air dried and should not be placed in the dryer.

Q: What is Natural Memory Foam?

The natural memory foam in Essentia’s pillows is made from natural latex. This proprietary natural latex is made using hevea milk, derived from rubber tree sap. Natural latex is an alternative to typically petro-chemical based memory foam.

Q: What If I’m prone To Allergies?

Essentia’s latex undergoes a cleaning process that removes many of the proteins that can cause latex allergies, helping to create a less allergy-prone sleep environment.

Q: How Do I Keep My Essentia Pillow Clean?

You may remove the pillow cover and wash it.

Q: How many square feet can the ScentCube cover?

ScentCube™ is effective for spaces up to 800 sq ft.

Q: What is unique about the Ascents® Gels?

Ascents Gels® feature unique essential oils that are suspended in and dry-diffused from an all-natural gel.

Q: Are Ascents® Gels included when you purchase a ScentCube™?

The purchase of a ScentCube™ does not include an Ascents® Gel.  The Stay Well Shop offers 4 unique Ascents® Gels: Calm No. 34, Sleep No. 91, Energize No. 17 and Focus No. 4.

Q: How can you control the speed of the fan within the ScentCube™?

You can regulate the speed of the fan with the left sliding switch (continuously adjustable from min. to max. speed).

Q: How can you control the scent intensity of the ScentCube™?

You can control the scent intensity with the right sliding switch. Interval settings include minimal intermittent operation, middle intermittent operation, maximum intermittent operation and permanent operation.

Q: How do you know when to replace the Ascents® Gel?

While the appearance of the Ascents® Gels don’t change over time, the aroma gradually diminishes.  After approximately 2 months depending upon usage, you will notice the ScentCube™ no longer gives off an aroma.  At this time please replace your Ascents® Gels. Click here to purchase.

Q: How often should I wash the Stay Well™ Linens?

Wash your Stay Well™ linens as you would wash a normal set of linens. Protx2™ will keep your Stay Well™ Linens fresh between washes. Protx2™ is very durable and has been tested to last through at least 100 laundering cycles.

Q: Have DreamSkin® treated fabrics been tested for skin sensitivity compared to other linens?

Yes, the testing was carried out utilizing a JIS L 1918 test for primary irritation. Treated fabric pieces covered with DreamSkin® showed over 40% greater cells alive when compared to untreated fabric, showing that DreamSkin® treated garments can protect the skin from external irritant damage.

Q: How does the DreamSkin® technology create an environment conducive to healthy skin?

The DreamSkin® polymer is based on the same technology used for contact lenses.  The biomimetic copolymer matrix forms a multi-layered membrane around each individual strand of fabric.  This means that every individual strand of fabric in DreamSkin® linens contributes to its ability to encourage healthy and hydrated skin.